Technical Support Specialist | Customer Care Specialist | Chat and Email Support

Overview

Looking for full-time work (8 hours/day)

at $3.76/hour ($727.26/month)

Bachelors degree

Last Active

July 13th, 2026 (yesterday)

Member Since

February 2nd, 2025

Profile Description

Need someone who can provide reliable technical support, resolve customer issues efficiently, and deliver exceptional customer service?

That's where I come in. I'm Nicole — a Technical Support & Customer Care Specialist with 5 years of experience providing chat, email, and phone support for global companies, including Google, META, Comcast Xfinity, and AT&T.

I help businesses improve customer satisfaction by resolving technical issues, managing account concerns, troubleshooting complex problems, and creating positive customer experiences. What I can help you with:

• Technical troubleshooting for software, internet, account, and service-related issues
• Customer support through phone, live chat, and email
• CRM and ticket management with accurate documentation and timely follow-ups
• Account setup, verification, billing, and subscription support
• Escalation handling while maintaining excellent customer satisfaction
• Clear communication with customers and cross-functional teams
• Process improvement and quality-focused support

My experience working in both technical support and content moderation/process development has strengthened my problem-solving skills, attention to detail, and ability to stay calm under pressure. I take pride in providing professional, empathetic, and solution-oriented support while ensuring every customer interaction ends with confidence.

Tools & Platforms: Google Workspace, CRM/Ticketing Systems, Microsoft Office, Microsoft Excel, ChatGPT, META Business Platforms, Google Local Services Ads, Zoom

If you're looking for someone who is dependable, quick to learn, and committed to delivering outstanding customer experiences, I'd love to be part of your team.