Technical Merchant Support - Shopify

Overview

Looking for full-time work (8 hours/day)

at $5.49/hour ($1,056.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

February 2nd, 2025

Profile Description

Hello!

I’m a Shopify E-commerce Specialist and Customer Support Professional with hands-on experience supporting merchants, managing Shopify backends, and keeping day-to-day e-commerce operations running smoothly.

Running a successful Shopify store goes beyond uploading products. It requires accurate listings, clean store data, smooth order handling, and reliable customer support. That’s where I add value.

I previously worked as a Technical Merchant Support Advisor for Shopify, assisting merchants with both technical and operational concerns. While I don’t yet manage stores end-to-end, I have strong backend knowledge and understand how Shopify stores function from a merchant’s perspective. I’m detail-oriented, process-driven, and comfortable working with both store owners and customers.

I act as a reliable Shopify support partner—someone you can trust to handle daily tasks, maintain store accuracy, and support customers professionally.


CORE SERVICES

Shopify Product Management & Listings
• Product uploads and edits (titles, descriptions, pricing, variants)
• Image uploads and organization
• Basic SEO optimization for products
• Inventory and product data accuracy checks

Order & Store Operations Support
• Order and payment issue troubleshooting
• Refunds, cancellations, and adjustments
• Subscription and app-related support
• Store navigation and checkout assistance

Customer & Merchant Support
• Email and ticket-based customer support
• Assisting merchants with Shopify tools and features
• Explaining technical issues in clear, simple terms
• Professional, friendly, and brand-aligned communication

Technical Merchant Support (Shopify Background)
• Theme and app troubleshooting (basic to intermediate)
• Checkout, payment, and fulfillment concerns
• Store setup questions and feature guidance
• Step-by-step issue resolution

WHY WORK WITH ME?
• Detail-oriented and accuracy-focused
• Shopify-trained with real merchant support experience
• Clear, calm, and professional communicator
• Reliable, consistent, and comfortable with remote work and SLAs
• Growth-minded and committed to long-term collaboration

 Let’s Work Together

If you’re looking for a dependable Shopify specialist to support your store operations, product listings, and customer experience, I’d be happy to connect.