Gene

Technical/Customer Support Representative

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($908.80/month)

Bachelors degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

January 29th, 2025

Profile Description

Customer Support Specialist with 6+ years of experience in SaaS and technology-focused
environments, including ClickUp. Skilled in troubleshooting, workflow optimization,
customer communication, and cross-functional collaboration. Experienced in delivering
support through chat, email, phone, and remote assistance while maintaining strong
customer satisfaction and improving support processes.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: Less than 6 months

Customer Support » Technical Support

Experience: 5 - 10 years

Provide end-to-end support for users via chat and email, addressing inquiries and ensuring a seamless experience from presale to post-sale. • Educate users about product features, updates, and best practices to enhance their experience. • Troubleshoot and resolve user issues efficiently, adhering to established SLAs and following prescribed processes. • Maintain accurate and detailed documentation by updating internal CRM systems for each case. • Escalate complex or unresolved issues to higher-level support teams, ensuring timely resolution. • Offer remote support to non-technical users, ensuring effective communication and resolution. • Assist in the rollout of new applications by conducting tests, evaluating new technologies, and documenting/reporting bugs.