Overview
Looking for full-time work (8 hours/day)
at $3.77/hour ($727.26/month)
Associates degree
Last Active
July 1st, 2026 (7 days ago)
Member Since
January 27th, 2025
Profile Description
Customer Support Specialist | Team Lead | E-commerce Customer Service Expert
Are you looking for a customer support professional who can provide exceptional service while representing your brand with professionalism and care? You've come to the right place.
I have over 7 years of customer service experience and 2 years of Team Lead experience, supporting customers across
As a Team Lead, I managed a team of 40–60 customer service representatives, ensuring service quality, coaching agents, monitoring performance, and helping the team consistently achieve KPIs. I enjoy creating positive customer experiences while improving team efficiency and maintaining high service standards.
My expertise includes:
<8efe80624d780eba0c6493ec45140364
Live Chat Support
Phone Support
Shopify Store Management
Order Processing & Tracking
Returns, Refunds & Exchanges
Product Support
Customer Complaint Resolution
Escalation Handling
Team Leadership & Coaching
Quality Assurance
CRM & Help Desk Management
Tools I have experience with:
Shopify
Zendesk
Freshdesk
Salesforce
Recharge
I pride myself on being reliable, organized, detail-oriented, and empathetic. I learn new systems quickly, communicate effectively with customers, and remain calm under pressure. Whether you need someone to manage daily customer inquiries or strengthen your support operations, I'm ready to contribute from day one.
I'm committed to providing outstanding customer experiences that build trust, increase customer loyalty, and support your business growth.
Let's connect and discuss how I can help your business deliver exceptional customer support.
Top Skills
Customer Support » Ecommerce
Experience: 1 - 2 years
Expert in providing service in E-commerce platform like Shopify.
Office and Administration » Transcription
Experience: 5 - 10 years
Responsible for transcribing voice-to-text messages across multiple accounts, ensuring accuracy and timeliness in message delivery while maintaining high-quality standards.
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Office and Administration » Team Leadership
Experience: 1 - 2 years
Responsible for overseeing the daily operations of a team by managing work assignments, coordinating workload and scheduling, and ensuring seamless shift transitions. Provide leadership to meet performance metrics and targets, fostering growth through coaching and counseling sessions. Collaborate with HR in recruiting new agents, conduct performance appraisals, and address feedback to improve team performance. Handle complaints and issues for both the insurance company and its clients, ensuring high standards of service and resolution.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Ensured message quality by conducting accurate and timely evaluations in alignment with client guidelines. Performed scoring based on established rules and participated in weekly client calibrations to maintain consistency. Supported QA Specialists in upholding project quality standards.
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- General Trias, Cavite
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 33
- Influence: 25
- Steadiness: 31
- Compliance: 11
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.