Virtual Assistant | Customer Support Specialist | Email & Chat Support | Adminis

Customer Service Representative | eBay Provided customer support to eBay buyers through phone and email by assisting with refunds, claims, returns, order tracking, and account-related inquiries. Coordinated with sellers to follow up on return requests and ensure timely resolution of customer concerns. Maintained accurate records, documented customer interactions, and delivered excellent service while meeting quality and performance standards. Tools Used: Salesforce, Slack, Google Workspace

Customer Support Specialist | Google Play Provided customer support through chat and email for Google Play users, assisting with refunds, claims, subscription cancellations, account inquiries, and technical issues related to apps and Android devices. Resolved customer concerns efficiently while maintaining high-quality service and meeting performance standards. Served as a Quality Assurance Apprentice, where I evaluated customer interactions, monitored support quality, and provided feedback to help improve team performance and ensure compliance with company standards. Tools Used: Google Workspace, Verint Time Tracker, Slack, ChatGPT, Gemini, Google Meet, Zoom, Cases, Citrix, Intercom, ACSS

Customer Service Representative | Telecommunications Account Provided customer support through phone, assisting customers with account-related inquiries, billing concerns, claims processing, changes of ownership, and port-in credit requests. Resolved customer issues efficiently, explained account and billing details clearly, and ensured a positive customer experience while meeting quality and performance standards. Maintained accurate customer records, followed company procedures, and worked collaboratively to deliver timely and effective resolutions. Tools Used: CRM, Citrix, Intercom

Virtual Assistant Provided administrative and customer support for a hair products business by managing and processing customer orders, coordinating with salons to schedule product demonstration appointments, and performing accurate data entry. Maintained clear communication with clients and helped ensure the smooth day-to-day operation of the business through organized and timely task management. Tools Used: Google Workspace, Client's Order Management Tools