Shecaniah
Customer Service Associate (Email , Chat , Phone)
Verified
Overview
Looking for part-time work (4 hours/day)
at $4.14/hour ($400.00/month)
Bachelors degree
Last Active
June 29th, 2026 (10 days ago)
Member Since
January 21st, 2025
Profile Description
I am a dedicated Customer Service Representative with a strong background in providing exceptional support and creating positive customer experiences. Experienced in using CRM tools such as Freshdesk and Oracle to manage customer interactions, resolve concerns efficiently, and maintain accurate records. Knowledgeable in order tracking, monitoring shipment statuses, and coordinating with relevant departments to ensure timely and accurate order fulfillment. Highly organized, detail-oriented, and committed to delivering excellent customer service.
Top Skills
Experienced in using Freshdesk CRM for email support operations. Proficient in assigning tickets, monitoring agent buckets, and ensuring timely and accurate customer responses. Strong attention to detail and efficiency in managing support queues and prioritizing issues.
Customer Support » Email Support
Experience: 2 - 5 years
2 years of experience in email support, handling both local and international accounts. Proficient in responding to customer inquiries, resolving issues professionally, and maintaining service quality across diverse customer bases. Skilled in managing support tickets, prioritizing workloads, and ensuring timely follow-ups.
Customer Support » Chat Support
Experience: 1 - 2 years
Nearly 2 years of experience as a chat support representative for a retail account, efficiently handling two conversations simultaneously. Skilled in delivering prompt, clear, and customer-focused responses to resolve inquiries, and provide product support in a high-volume environment.
Other Skills
Design » Graphic Design » Canva
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Las Piñas, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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