Customer Service VA | Shopify | PayPal Disputes | Admin Support

Over four years of experience delivering excellent customer support through phone, email, and chat. Skilled in handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction with a friendly and professional approach.

Experienced in providing reliable and organized administrative assistance, including data entry, email and calendar management, scheduling, file organization, and handling day-to-day office tasks. Focused on accuracy, efficiency, and supporting smooth operations in both remote and office-based settings.

I manage PayPal chargebacks by gathering and presenting detailed documentation and evidence to dispute claims and inquiries, with a strong focus on "Item Not as Described" and "Item Not Received" cases and successful case resolution.

Handling e-commerce operations such as order processing, customer communication, handling returns or inquiries, and updating product or inventory details. Willing and quick to learn platform-specific tools and systems as needed.

Experienced in providing responsive and reliable support to business clients in an e-commerce setting. Skilled in handling order inquiries, account issues, billing concerns, and product questions with a professional and solution-focused approach. Able to manage B2B communication effectively through email, chat, or phone, ensuring smooth transactions and strong client relationships.

Detail-oriented and efficient in entering, updating, and maintaining accurate data across various platforms and tools. Skilled in handling large volumes of information with precision, ensuring reliability and consistency in records and reports.

Experienced in guiding new clients or team members through the onboarding process, ensuring they have the tools, information, and support needed to get started smoothly. Able to communicate steps clearly, handle documentation, and provide assistance during the setup phase.

I’ve worked with Microsoft Dynamics 365 to support CRM-related tasks such as managing customer data, updating contact records, tracking interactions, and organizing leads for marketing and sales teams. My role involved maintaining clean and accurate databases, segmenting contacts for campaigns, and generating reports to help evaluate performance and customer engagement. Through this, I developed a strong understanding of data organization, CRM workflows, and the importance of timely follow-ups in nurturing client relationships.

Basic understanding of dropshipping processes, including processing dispute, order tracking and follow up, and customer communication. Eager to learn more about supplier coordination, listing management, and other store policies to support smooth and efficient store operations.

Familiar with basic Jira functions such as viewing tasks, updating statuses, and tracking progress within a project board. Able to navigate dashboards and collaborate with team members on assigned tasks. Willing to explore more advanced features as needed.

Skilled in organizing, prioritizing, and responding to emails efficiently. Experienced in managing multiple inboxes, filtering spam, flagging important messages, and maintaining clear, timely communication to ensure no message is missed.

Able to create clean and simple designs using Canva for social media posts, presentations, and basic marketing materials. Familiar with using templates, adding text and visuals, and customizing layouts to fit brand guidelines. Open to learning more as needed.

I’ve used Google Suite extensively to support day-to-day administrative tasks, including managing emails through Gmail, organizing files and permissions in Google Drive, and creating spreadsheets, documents, and presentations using Sheets, Docs, and Slides. I also coordinated team calendars with Google Calendar and collaborated in real time through shared folders and comments. This experience has strengthened my organizational skills, attention to detail, and ability to work efficiently in a cloud-based, collaborative environment.

Experienced in using Calendly to schedule and manage appointments efficiently. Able to set availability, send booking links, and coordinate meetings with minimal back-and-forth. Ensures a smooth and professional scheduling experience for clients and teams.