Dianne

General Virtual Assistance / Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 29th, 2026 (9 days ago)

Member Since

December 14th, 2024

Profile Description

Highly skilled Virtual Assistant and CSR with 11 years of expertise in administrative support, technical troubleshooting, customer service, cold calling, lead generation, CRM tools, and content moderation.
I’m skilled in enhancing customer satisfaction, streamlining workflows, resolving complex issues, and driving business growth through proactive engagement.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 10+ years

I am Dianne Ruiz, a customer support associate with nearly 11 years of experience in enhancing customer satisfaction. I specialize in problem resolution, technical support, and building strong customer relationships. Skilled at managing high volumes of inquiries, troubleshooting issues, and handling billing or account escalations, I thrive in fast-paced environments. I am also proficient in upselling services and ensuring customers are informed about new products. With a commitment to exceptional service, I continuously adapt to new tools and techniques to deliver the best support possible.

Customer Support » Chat Support

Experience: 2 - 5 years

Provide assistance to customers via chat and phone to address inquiries, troubleshoot issues, billing6 and resolve complaints. Maintain up-to-date knowledge of the company’s products, orders, services, and policies to offer accurate information to customers. Inform customers about current promotions, upsell services or products that align with their needs, and assist in processing transactions such as purchases and upgrades.