Rutchel

Customer Experience Operations | E-commerce Support & Process Optimization

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.49/hour ($1,440.00/month)

Associates degree

Last Active

June 27th, 2026 (yesterday)

Member Since

November 23rd, 2024

Profile Description

Customer Experience Operations Specialist with nearly 4 years of experience supporting e-commerce brands across retail, subscription, and service-based industries.

I specialize in high-volume ticket support, Shopify order management, and backend operational support while ensuring accurate, customer-focused communication. Beyond handling tickets, I focus on improving workflows, reducing repeat inquiries, and supporting scalable support systems.

I am experienced in:

• Shopify order management (refunds, returns, exchanges, subscriptions)
• Multi-channel support (email, chat, ticket systems)
• Zendesk, Gorgias, Freshdesk
• Escalation handling and internal coordination
• SOP adherence and process improvement
• Inbox and queue management
• Supporting fulfillment and 3PL coordination

I work well within structured SOPs but also contribute to workflow optimization when needed. I value consistency, accuracy, and operational efficiency while maintaining a positive customer experience.