Operations & Research Escalation Specialist | 5+ Years BPO Experience.

Customer Inquiries: answering questions about products, services, shipping, returns and geenral website navigation. Order Assistance: helping customers with order tracking Problem resoulution: addressing customer complaints Product knowledge: maintaining an in -dept knowledge of the ecommerce store products. Technical support: assisting customer with techinical issues on the websites, such as payment processing, account log in isues and site functionality.

Experienced in managing professional inbox workflows, handling frontline client inquiries, and coordinating with external contractors via email and chat. Skilled at draft composition, maintaining quick response times, and ensuring standard operating procedures (SOPs) are followed.

Experienced in handling high-volume data entry, managing backend databases, maintaining standard operating procedures (SOPs), and handling professional email and chat correspondence with high accuracy.

Experienced in managing backend e-commerce operations, including high-volume order entry pipelines and logistics tracking. Skilled at verifying product SKUs, maintaining retail data accuracy, and checking order details against system guidelines to ensure smooth fulfillment.

Skilled in delivering real-time frontline chat support and managing active client inquiries. Experienced in working under structured compliance frameworks to resolve account discrepancies quickly, maintain excellent response metrics, and ensure absolute data quality.

Specialized in backend data research and escalation support. Experienced in investigating system discrepancies, auditing complex data records, and conducting detailed verification to ensure absolute accuracy and compliance.