Virtual assistant/Customer Service

I was in the Response Management. We focuses on the proper email etiquette when responding to customers through email.

We assist with the development and deployment of communications, including Chatbot, templates, emails, and agent responses. I have experience with with tools like ManyChat, Intercom, Zendesk Chat, Numa, or HubSpot Chat. I’m skilled in managing and optimizing chatbot interactions to deliver smooth, human-like customer experiences. I combine communication and technical skills to ensure every chat — whether automated or human — feels personal, helpful, and efficient.

Skilled in scheduling and coordinating patient appointments through Google Calendar, ensuring accuracy, timeliness, and a smooth client experience in a fast-paced cosmetic medical setting.

Provides high-quality support through chat, email, and phone. Skilled in resolving customer concerns efficiently, maintaining empathy under pressure, and delivering positive experiences that build loyalty and trust.

I was a US Visa Document preparer for petitioners. I served as a reliable and efficient Consultant for various visa petitioners. I provide expert advice and assistance to individuals or businesses seeking to obtain visas or other immigration related services. I also asses client's profile, background, and immigration goals to determine their eligibility for specific type of visas. I also do documentation review, and application preparation. I provides updates on Immigrations Laws and Policies and also support from start to finish.

As a Team Leader for a start-up account, I strive to create structure, motivation, and teamwork in a fast-changing environment. I’m hands-on, adaptable, and committed to helping my team grow while meeting our goals together. I am very keen when it comes to improving the product and or services we offer. I aim to drive results in a start-up environment.