Executive Assistant | Administrative Assistant | Customer Service | Online Busin

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Associates degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

November 15th, 2024

Profile Description

Hello there, I'm Martial Law-rence from the Philippines. I've been working in customer service, technical support, and admin roles for almost 20 years now. Over the years, I've helped customers through phone, email, and chat support, handled sales and operations tasks, and supported teams behind the scenes to make sure everything runs smoothly. As an Executive Virtual Assistant, I focus on making business owners’ lives easier. I help manage day-to-day tasks, respond to customers, organize data, check the quality of support teams’ work, and keep things on track so you can focus on growing your business.

What I do to
help businesses:
Administrative assistance
Inbox & email management
Calendar management
Appointment scheduling
Meeting coordination & customer follow-up
Travel planning / travle management
Answer all inbound calls
Customer service (email, phone & live chat)
Verify and update customer records in the CRM
Leave clear, complete, and accurate call notes
Billing & invoicing support
Payment processing
Customer Service & Support
Technical Support (Cable, Internet, POS apps, Online Gaming)
Directory Listing & Directory Assistance
Quality Assurance
Executive virtual assistance
Sales and operations support
Techical support (L1 / L2)
Calendar and inbox management
Data entry and data validation
Data organization & file management
Preparing reports and presentations
Spreadsheet management (Google Sheets and Excel)
Quality assurance and feedback for support teams
Ticket management (Zendesk, Helpshift)
Process documentation & SOP creation
Technical support for apps and online platforms

Tools I'm proficient at:
Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Google Sheets, Google Docs, Google Drive,
Google Forms, Google Calendar), Zendesk, Helpshift, Canva

My availability:
I am available to work full-time, part-time or 10-15 hours weekly. I am also flexible to work any time zone such as US, Canada, UK, EU, AU and NZ time zones.

Why businesses work with me:
Nearly 20 years of experience in support roles
Reliable, highly organized, detail-oriented and proactive
Clear and professional communication
Experienced in handling US and UK customers
xperience handling escalations calmly and professionally
Can work independently with minimal supervision
Focused on customer satisfaction and business growth
Clear, calm, professional speaking voice with excellent listening skills
With high-speed internet, working computer, noise canceling headset & quiet workspace

Invite me for an interview.
You're looking for an online assistant who is dependable, someone who understands both customers and business operations, and won't leave you hanging -- that's me. Feel free to invite me for an interview so we can discuss what you need help with.

Organization, Scheduling, Business Management, Outbound Sales, Sales, English Proficiency, Organization, Project Management, Office and Administration, Creative Problem Solving, Personal Assistant, Social Media Management, Executive Assistance, Administrative Support, Phone Support, CRM, Data Entry, Transaction Coordinating, Operation Management, Documentation, Administrative Management, Sales Support, Computer Literacy, Customer Service