Customer Support Specialist |
I am a dedicated Customer Support Specialist with over 2 years of experience helping eCommerce and wellness brands deliver exceptional customer experiences. I specialize in
My experience includes managing order inquiries, tracking shipments, processing refunds and replacements, handling subscriptions through Recharge, and supporting customers using Shopify, Gorgias, and other CRM/helpdesk platforms. I am comfortable following detailed SOPs, resolving complex customer issues, and collaborating with cross-functional teams to improve support operations.
I take pride in being detail-oriented, organized, and proactive. Whether it's managing a high-volume inbox, de-escalating frustrated customers, or maintaining accurate records, I always strive to provide timely, thoughtful, and customer-focused solutions.
I have a professional remote work setup, including a MacBook Air M1, dual-monitor workstation, high-speed fiber internet, backup internet, and backup power solutions to ensure uninterrupted productivity.
I'm looking for a long-term opportunity where I can contribute to a growing team, continue developing my skills, and help create outstanding customer experiences.
Skills:
Customer Support
Shopify
Recharge Subscriptions
Gorgias
CRM & Helpdesk Systems
Order Management
Refunds & Replacements
Technical & Product Support
SOP Compliance
Data Entry
Problem Solving
Excellent Written & Spoken English
Experience: 1 - 2 years
I'm an Email Support for two companies. First is Simplrflex and Last is Shopify.
Experience: 1 - 2 years
Experience: 6 months - 1 year
Customer support at real mushrooms
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
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