Therese

Bachelor of Science in information Technology

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Overview

Looking for full-time work (8 hours/day)

at $9.91/hour ($1,920.00/month)

Bachelors degree

Last Active

July 22nd, 2026 (yesterday)

Member Since

October 1st, 2024

Profile Description

Customer Support Specialist | Email, Chat & Phone Support | Shopify | Recharge | Re:Amaze

I am a dedicated Customer Support Specialist with over 2 years of experience helping eCommerce and wellness brands deliver exceptional customer experiences. I specialize in email, chat, and phone support, ensuring every customer interaction is handled with professionalism, empathy, and efficiency.

My experience includes managing order inquiries, tracking shipments, processing refunds and replacements, handling subscriptions through Recharge, and supporting customers using Shopify, Gorgias, and other CRM/helpdesk platforms. I am comfortable following detailed SOPs, resolving complex customer issues, and collaborating with cross-functional teams to improve support operations.

I take pride in being detail-oriented, organized, and proactive. Whether it's managing a high-volume inbox, de-escalating frustrated customers, or maintaining accurate records, I always strive to provide timely, thoughtful, and customer-focused solutions.

I have a professional remote work setup, including a MacBook Air M1, dual-monitor workstation, high-speed fiber internet, backup internet, and backup power solutions to ensure uninterrupted productivity.

I'm looking for a long-term opportunity where I can contribute to a growing team, continue developing my skills, and help create outstanding customer experiences.

Skills:

Customer Support (Email, Chat & Phone)
Shopify
Recharge Subscriptions
Gorgias
CRM & Helpdesk Systems
Order Management
Refunds & Replacements
Technical & Product Support
SOP Compliance
Data Entry
Problem Solving
Excellent Written & Spoken English

Top Skills

Experience: 1 - 2 years

I'm an Email Support for two companies. First is Simplrflex and Last is Shopify.

Experience: 1 - 2 years

Experience: 6 months - 1 year

Customer support at real mushrooms

Other Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 2 - 5 years

In today’s digital age, possessing a diverse range of IT skills is crucial for navigating and excelling in various professional landscapes. At the core of IT proficiency are programming skills, which enable individuals to create software applications, automate tasks, and solve complex problems. Familiarity with languages like Python, Java, and JavaScript is essential for software development, while SQL is critical for managing and querying databases. Beyond programming, understanding web development is invaluable. Skills in HTML, CSS, and JavaScript allow professionals to build responsive websites and enhance user experiences. Additionally, knowledge of frameworks such as React or Angular can significantly boost efficiency in front-end development. Network management and cybersecurity are also vital areas within IT. Professionals must understand how to configure networks, ensure data integrity, and protect systems against vulnerabilities. Skills in tools like firewalls, intrusion detection systems, and encryption methods are essential for safeguarding sensitive information. Furthermore, familiarity with cloud computing platforms, such as AWS or Azure, has become increasingly important. These skills enable professionals to leverage scalable resources and implement efficient solutions in a rapidly changing technological landscape. In conclusion, a well-rounded set of IT skills not only enhances individual career prospects but also contributes to the broader goal of driving innovation and efficiency in organizations. As technology continues to evolve, ongoing learning and adaptability will remain key to success in this dynamic field.

Basic Information

Age
24
Gender
Female
Website
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Address
Dumaguete, Negros Oriental
Tests Taken
IQ
Score:  84
English
C1(Advanced)
Government ID
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