I am an experienced Customer Support Professional currently working in eCommerce, where I use Shopify as my primary tool to assist customers with order tracking, order status updates, and general support inquiries. I have also handled executive and administrative tasks, giving me a well-rounded background in customer service and operations. I am committed to providing excellent customer experiences through clear communication, problem-solving, and attention to detail. Feel free to reach out via
Experience: 10+ years
It's the most challenging role that I've had as it involves a high level of communication skills, emotional and mental fortitude, and resiliency. Nonetheless, it's also fulfilling to be able to turn things around for the customer.
Experience: 1 - 2 years
Every day I use Shopify to assist my customers regarding tracking their orders, checking stocks and availability, or updating orders.
Experience: Less than 6 months
This is one of the easiest tasks for me. I've used various email software in the past, such as Gmail, Yahoo, Outlook, Hostinger, and others. I can compare each, but Outlook is my preferred option.
Experience: 6 months - 1 year
Doing admin tasks was very easy for me. It can be overwhelming sometimes due to various ad hoc tasks that might be given to you but it's only a matter of time management and experience.
Experience: 6 months - 1 year
I enjoy screening applicants and always find a sense of accomplishment in bringing the right people to the company.
Experience: Less than 6 months
I tracked orders, followed up with suppliers, provided ETA to customers.
Experience: 6 months - 1 year
I enjoy screening applicants and always find a sense of accomplishment in bringing the right people to the company.
Experience: 6 months - 1 year
With the technology that we have nowadays combined with my years of experience in various industries, I didn't have any challenges in knowing what to put in the SOP and how to implement it.
Experience: 1 - 2 years
Calendar management is easy and manageable.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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