Mark

E-commerce/Shopify Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

June 25th, 2026 (14 days ago)

Member Since

September 30th, 2024

Profile Description

I am an experienced Customer Support Professional currently working in eCommerce, where I use Shopify as my primary tool to assist customers with order tracking, order status updates, and general support inquiries. I have also handled executive and administrative tasks, giving me a well-rounded background in customer service and operations. I am committed to providing excellent customer experiences through clear communication, problem-solving, and attention to detail. Feel free to reach out via email if you'd like to learn more about my day-to-day responsibilities and experience in eCommerce customer support.

Top Skills

Experience: 10+ years

It's the most challenging role that I've had as it involves a high level of communication skills, emotional and mental fortitude, and resiliency. Nonetheless, it's also fulfilling to be able to turn things around for the customer.

Experience: 1 - 2 years

Every day I use Shopify to assist my customers regarding tracking their orders, checking stocks and availability, or updating orders.

Other Skills

Experience: Less than 6 months

This is one of the easiest tasks for me. I've used various email software in the past, such as Gmail, Yahoo, Outlook, Hostinger, and others. I can compare each, but Outlook is my preferred option.

Experience: 6 months - 1 year

Doing admin tasks was very easy for me. It can be overwhelming sometimes due to various ad hoc tasks that might be given to you but it's only a matter of time management and experience.

Experience: 6 months - 1 year

I enjoy screening applicants and always find a sense of accomplishment in bringing the right people to the company.

Experience: Less than 6 months

I tracked orders, followed up with suppliers, provided ETA to customers.

Experience: 6 months - 1 year

I enjoy screening applicants and always find a sense of accomplishment in bringing the right people to the company.

Experience: 6 months - 1 year

With the technology that we have nowadays combined with my years of experience in various industries, I didn't have any challenges in knowing what to put in the SOP and how to implement it.

Experience: 1 - 2 years

Calendar management is easy and manageable.

Basic Information

Age
36
Gender
Male
Website
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Address
Baguio City, Benguet
Tests Taken
IQ
Score:  125
English
C1(Advanced)
Government ID
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“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

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“I'm working with a very very talented person.”

- Austin L. Church

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