Kathleen

Customer Service Specialist | Multi-Channel Support

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Overview

Looking for full-time work (8 hours/day)

at $4.54/hour ($880.00/month)

Bachelors degree

Last Active

July 1st, 2026 (22 days ago)

Member Since

September 2nd, 2024

Profile Description

I bring four years of experience providing multi-channel support (calls, chats, and emails) for retail, finance, eCommerce, and social media brands. Proficient in Zendesk, Google Workspace, Shopify, and Meta Ads, I specialize in resolving complex customer issues quickly and professionally while maintaining 95%+ satisfaction ratings. Known for adapting seamlessly to diverse industries and brand voices, I excel in high-volume environments, whether remote or night shift. My solution-driven approach ensures every customer interaction enhances loyalty, retention, and business growth.

Top Skills

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Proficient in using Zendesk for managing tickets, responding to customer inquiries, applying macros, and escalating issues efficiently.

Customer Support » Email Support

Experience: 1 - 2 years

Experienced in email support, providing clear, professional, and timely responses to customer inquiries, concerns, and follow-ups.

Customer Support » Chat Support

Experience: 1 - 2 years

Years of experience in chat support, delivering fast, accurate, and friendly assistance to resolve customer issues in real time.

Other Skills

Advertising » Facebook Ads

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: 2 - 5 years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Jose Del Monte, Bulacan

Tests Taken: IQ
Score: 111

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”