Customer Service/Technical Support Professional | Video Editor

I have a solid background in video editing, with hands-on experience creating content across various formats and styles. My work includes editing videos for beauty products, food features, short-form content, social media reels, and long-form videos. I’m familiar with crafting engaging visuals, maintaining smooth pacing, and using transitions, sound, and color grading to bring stories to life while aligning with brand aesthetics.

As part of customer service experience that I have, I was also trained as a technical support for one of the leading movie streaming platform worldwide. I was trained to troubleshoot technical issues for TVs, Smartphones, Computers, and Gaming consoles. In addition, one of the companies I've been with was one of the largest smartphone company globally, I was trained to manage complex troubleshooting steps and fix any technical problem with the devices that we support.

I was previously employed with one of the biggest retails service in the world as a customer service/sales representative/technical support, I was trained to handle account managements, manage subscriptions, process payments, troubleshoot device issues, and answer general inquiries via phone call. In addition, I was also trained for chat support as well as email support.

Trained for handling email support, we manage general inquiries, providing troubleshooting steps when it is needed, and send confirmation for the changes that was made on the account.

I was trained for multiple line of business with Amazon. I was trained for Amazon Audible, Amazon Talk to an Expert, and Amazon retail.

I have experience in Administrative Management, handling daily operations, organizing schedules and documents, and supporting teams to keep work running smoothly and efficiently.

I've worked for few companies and my adaptability is always on top. Whether there are changes with the process, or being trained for a different line of business or even being trained for a different campaign. I am always open for changes and adapt to it in the quickest way possible.

I was a computer laboratory assistant back in my college days which manages encoding of grades, creating exams for the students, and copywriting from hard copy to soft copy.

I was handling my own internet shops which allow me to learn how to work with computer, I was also the one who's fixing whatever problem with the computer that I have, whether it is adding or removing software, resetting to factory settings and make sure computer are all on it's peak condition.