Customer Support Specialist | Chat, Email & PhoneSupport | CRM & KYC | Zendesk |

Experienced in using CRM platforms to manage customer records, track interactions, document cases, and ensure accurate follow ups.

Nearly five years of experience providing excellent customer service across phone, chat, and email while resolving customer concerns with empathy and professionalism.

Used Salesforce to access customer information, manage cases, document interactions, and support efficient issue resolution.

Experienced in using Zendesk to manage customer inquiries, troubleshoot account issues, document cases, and provide chat, email, and phone support while meeting service standards.

demonstrated proficiency in utilizing the Canva platform to create visually appealing and professional designs for various purposes. This certification indicates acquired skills in graphic design principles, layout, typography, color theory, and visual communication, specifically through the use of Canva's tools and features. Certification in graphic design using Canva is well-prepared to create high-quality designs that effectively communicate messages and captivate audiences across various digital and print platforms.

Providing assistance and answering queries via email. Typically involves communicating with customers to address their concerns, provide information, or resolve issues through written messages exchanged via email.

Involves providing real-time assistance and answering queries through chat tools or messaging platforms. It allows for immediate interaction between support agents and customers, enabling quick responses and resolving issues efficiently through text-based communication