Dispatched Technical Sales Support Customer Service Rep

Skilled in dispatch operations, appointment setting, and customer service coordination ensuring seamless service calls, timely follow-ups, and successful post-installation support. Proficient in troubleshooting both hardware and software issues, consistently providing fast, effective solutions that drive customer satisfaction.As a results-driven sales professional, I have consistently achieved 80–100% of my store and brand sales targets through strategic up-selling, cross-selling, and personalised customer engagement. I actively promote special offers to both prospective and walk-in clients, often converting interest into completed sales.Experienced in handling customer inquiries, resolving complaints, and fostering strong relationships through clear, empathetic communication. Recognised for excellent verbal and written communication skills, with a talent for simplifying technical information for a wide range of audiences.Highly adaptable and a fast learner, with a strong commitment to continuous improvement, staying updated on the latest tools, technologies, and customer service practices to deliver exceptional results in every interaction.

Experienced in dispatching technicians for the maintenance of under-warranty products and scheduling timely deliveries, while consistently providing exceptional customer support across phone, email, and chat. Proficient in end-to-end order fulfilment, accurate data entry, appointment scheduling, ETA tracking, and invoice processing based on customer purchases. Demonstrated success in promoting special offers and product discounts through strategic up-selling and cross-selling techniques, contributing to increased sales and customer retention. Skilled in processing customer orders, managing payments, and handling paperwork and service agreements with a high level of accuracy and professionalism.Consistently met and exceeded monthly sales targets. Experienced in cold calling and lead generation, maintaining clear, courteous, and responsive communication to support customer satisfaction and loyalty. Managed inventory records, monitored stock levels, and prepared reports to support purchasing and logistics decisions. Provided comprehensive administrative and operational support in fast-paced environments, showcasing strong organisational skills, adaptability, and the ability to stay composed and efficient under pressure. experienced in using CRM platforms, scheduling tools, and internal systems to document interactions, manage customer requests, and collaborate with cross-functional teams. Known for a customer-first approach, problem-solving mindset, and a strong commitment to delivering high-quality service at every touch point.

Experienced and customer-focused Phone Support Specialist with a proven track record of delivering exceptional service through both inbound and outbound calls. Adept at managing high call volumes while maintaining professionalism, empathy, and efficiency. Skilled in handling a wide range of customer needs, including technical troubleshooting, billing inquiries, order processing, payment collection, and technician scheduling. Recognise for clear and confident communication, a calm demeanour under pressure, and the ability to de-escalate challenging situations. Known for explaining complex information in simple, understandable terms and achieving first-call resolution. Proficient in using CRM tools, call center software, and phone systems to accurately document interactions and streamline workflows. Highly organised, detail-oriented, and dedicated to providing outstanding customer experiences. Thrives in fast-paced environments and consistently meets or exceeds key performance metrics, including call quality, average handling time, and customer satisfaction scores.

Responsible for accurately processing customer orders, verifying pricing, and supporting the sales team with administrative tasks, online research, and customer follow-ups via email. Assist in organising warehouse paperwork to facilitate efficient production packing and monitor inventory levels to ensure all inbound products are properly recorded and organised. Perform routine administrative duties including filing, data entry, and document maintenance. Compile and analyse data to support project research, planning, and decision-making, while ensuring thorough tracking and documentation of customer orders.

Experienced in dispatch, scheduling, and customer service, ensuring seamless coordination of service calls and post-installation visits. Proficient in using scheduling software to monitor job timelines, proactively address delays, and enhance overall customer satisfaction. Skilled at acting as a liaison between customers and technicians, facilitating clear and efficient communication. Responsible for confirming drywall repair needs and coordinating with repair companies to schedule timely services. Experienced in dispatching orders and scheduling deliveries while assisting customers over the phone with order fulfilment, data entry, appointment setting, and ETA tracking. Efficiently process invoices based on customer requests for dumpster swapping, create service tickets, handle final removal processing, and manage paperwork and agreements. Manage email correspondence, SMS outreach, and cold calling campaigns, as well as payment processing for orders.Demonstrates strong administrative skills and the ability to work professionally under pressure as a dedicated customer representative.