Executive Analyst

Planning and Coordination Staff Management, Candidate pipeline management, Capacity planning, and Forecasting. Training and Coaching

Assist and market our company product. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Provided primary customer support to internal and external customers. Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints. Made hundreds cold calls per day resulting in client base growth

Evaluated resumes, interviewed, and presented qualified candidates to hiring managers, and solicited feedback to refine recruiting strategy. Sourced and screened candidates for different roles and worked with Department managers to coordinate interviews, offers, and onboarding. Created effective talent acquisition training materials that supported culture and performance objectives. Developed and maintained an applicant tracking system, tracking all job openings, applicants, and interviewing activity. Conducted telephone and in-person interviews to assess candidate experience and qualifications. Created and distributed job postings on job boards, corporate career sites, and social media networks to increase reach.

Uses Shared Mailbox to receive and process requests; Uses Service Now to log the requests Provide administrative support services to Managing Directors from Australia Support delivery such as but not limited to: Conference Call scheduling; Meeting Scheduling; Office reservations; Travel arrangement. Administration including reporting; PMG; Time & Expense; invoice processing (Buy Now). Preparing internal team reports (e.g. MOTM), team training/brown bag sessions and customer relations Research and gathering of information from identified sources, Assisting with special projects across Australia

I have been managing team and the Clients directory, database and information utilizing various formula such as; vlookup, concatenate, importrange and more.

I utilize Canva to create presentation for client business review and management reports.