Marlon
NOC Engineer and Helpdesk Team Lead
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
November 12th, 2024 (576 days ago)
Member Since
July 25th, 2024
Profile Description
NOC Engineer and Helpdesk Team Lead | PayPal UK Customer Support | QuickBooks Technical and Payroll Support
The most latest job that I have was being a NOC Engineer and Helpdesk Team Lead supporting two teams which covers monitoring all company infrastructures' health and catering clients concerns.
With more than 6 years of experience in tech, finance and customer support industry, I am confident that I will be able to help fulfill
your company goals and achieve success. I am proficient in using Microsoft products, CRM tools, QuickBooks, AWS Cloud, Linux system, Datadog Monitoring tool and many more. My expertise extends to being able to support customers directly solving issues related to financial and technology.
In addition to my technical and customer service skills. I also have strong problem-solving abilities, excellent communication skills, collaborative spirit. I enjoy working in agile environments and is passionate about continuous learning and keeping up with latest industry trends. I hold a Bachelor's degree in Computer Science from Eastern Visayas State University and was awarded Best in Thesis & Best Thesis Presenter during graduation. During my free time, I study online courses from professional improvement, read books and watch movies.
Top Skills
Customer Support » Phone Support
Experience: Less than 6 months
Other Skills
Accounting » Quickbooks
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Customer Support » Customer Service » Payment Processing
Experience: Less than 6 months
Project Management » Jira
Experience: Less than 6 months
Office and Administration » Microsoft Power Point
Experience: Less than 6 months
Cloud Services » AWS » Compute - EC2
Experience: Less than 6 months
Systems Administration » Linux Administrator
Experience: Less than 6 months
Systems Administration » Windows Administrator
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Minglanilla, Cebu
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 32%
- Influence: 11%
- Steadiness: 31%
- Compliance: 27%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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