Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($636.35/month)
Bachelors degree
Last Active
June 27th, 2026 (yesterday)
Member Since
July 22nd, 2024
Profile Description
Experienced Customer Support Specialist with 6 years of supporting customers across multiple channels. Skilled in issue resolution and order support, providing reliable, customer-focused service and maintaining a positive experience in fast-paced environments.
Proficient in using tools like Zendesk, Gladly, and Sprout Social to streamline workflows and enhance CSAT. I thrive in fast-paced, detail-oriented environments and love collaborating with teams to improve processes and outcomes.
Currently open to opportunities where I can apply my e-commerce expertise to help brands strengthen customer relationships and improve support processes.
Top Skills
E-Commerce
Experience: 5 - 10 years
Providing end-to-end assistance to online shoppers, handling inquiries, resolving post-order concerns, and ensuring a smooth buying experience.
Customer Support » Email Support
Experience: 5 - 10 years
Responding promptly and professionally to customer messages via email and live chat, ensuring clarity, empathy, and accurate resolutions without the need for voice calls.
Customer Support » Chat Support
Experience: 5 - 10 years
Monitoring and responding to customer inquiries and complaints through chat on platforms like Facebook, Instagram, and Twitter, maintaining a positive brand presence online.
Other Skills
Customer Support » Technical Support
Experience: Less than 6 months
Provided troubleshooting assistance to merchant partners for order processing devices and platform-related issues, ensuring minimal downtime and smooth operations. Managed menu updates and account changes on the merchant portal, coordinating with internal teams to resolve escalations quickly and accurately.
Customer Support » Phone Support
Experience: 6 months - 1 year
Handled outbound calls to coordinate with delivery partners, providing real-time updates to customers and resolving delivery related issues. Assisted in addressing urgent concerns such as delays, order incidents, and customer complaints to ensure timely and satisfactory resolution.
Customer Support » Social Media Moderation
Experience: 2 - 5 years
Monitored and reviewed user-generated content across social media platforms to ensure compliance with brand guidelines and community standards. Flagged and escalated posts posing potential brand or policy risks.
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- IQ
- Score: 141
- DISC
- Dominance: 30
- Influence: 38
- Steadiness: 25
- Compliance: 7
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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