Hello! My name is Honey, and I am a dedicated Virtual Assistant with experience in customer support, social media management, and digital marketing assistance.
Over the past few years, I have worked with online businesses supporting their customer service operations, social media presence, and eCommerce tasks. I have experience handling customer inquiries through
In addition to customer support, I assist businesses with social media content management, including creating graphics using Canva, scheduling posts, monitoring engagement, and responding to messages and comments. I also help with
I am highly organized, detail-oriented, and comfortable working in fast-paced remote environments. I take pride in being reliable, proactive, and easy to work with while helping businesses maintain strong communication with their customers and grow their online presence.
My goal is to support businesses by providing efficient customer service, organized operations, and consistent digital marketing support.
Skills include:
• Customer Support
• Social Media Management
• Content Creation (Canva)
•
• Shopify Product Management
• Data Entry & Administrative Tasks
• CRM & Helpdesk Tools (Zendesk, Gorgias)
• Google Workspace (Docs, Sheets)
• Slack & Team Communication
I am always open to learning new tools and systems to better support the team and help businesses grow.
Experience: 2 - 5 years
Handling inbound and outbound calls. Troubleshooting. Respond to customer's billing and technical concerns in a timely manner.
Experience: 2 - 5 years
Organizing and planning how to divide my time between different activities.
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
I work as an eCommerce Customer Service Representative, supporting online customers by handling inquiries related to orders, shipping, returns, and product details. I communicate through email, chat, and sometimes phone to ensure a smooth and positive shopping experience. I'm detail-oriented, patient, and familiar with tools like Shopify and Gorgias, which help me respond efficiently and resolve issues with care and professionalism.
Experience: 2 - 5 years
Experience: 2 - 5 years
Manage communication channels, such as phone calls and emails. Maintain filing systems and ensure the proper retention, protection, and disposal of records. Manage data entry and other record-keeping tasks.
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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