Carla

Customer Service Specialist

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Overview

Looking for full-time work (12 hours/day)

at $4.99/hour ($1,440.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

July 19th, 2024

Profile Description

I am a Cum Laude graduate with a Bachelor of Science in Tourism Management and over 5 years of customer service experience across the travel, hospitality, BPO, and eCommerce industries.

I have more than 3 years of experience in the BPO industry providing exceptional customer support through phone, email, and chat. I specialize in resolving customer concerns, handling complaints, managing reservations, and delivering positive customer experiences with professionalism and efficiency.

In addition, I have 2 years of experience supporting eCommerce and Shopify businesses, assisting customers with order management, shipment tracking, refunds, subscriptions, and account-related inquiries.

Known for my strong communication skills, problem-solving abilities, and customer-first approach, I am committed to building customer trust, improving satisfaction, and helping businesses deliver outstanding service.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Sales Support » Hotel Booking

Experience: 2 - 5 years

Other Skills

Customer Support » Active Listening

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Office and Administration » Computer Literacy

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacolod, Negros Occidental

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”