John

Customer Success Manager

Verified

With Timeproof

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Overview

Looking for part-time work (4 hours/day)

at $6.64/hour ($640.00/month)

High school diploma

Last Active

June 29th, 2026 (14 days ago)

Member Since

July 16th, 2024

Profile Description

I’m currently a Customer Success Manager at Sutherland Global Services, supporting Cisco Webex users through both reactive support and proactive adoption strategies. I work closely with customers from onboarding through their entire journey, helping improve their experience, drive product adoption, and prevent churn risks. Part of my role also includes leading renewal outreach for organizations with upcoming subscription expirations, ensuring continuity and client satisfaction. I’ve developed a strong understanding of customer journey mapping and how to tailor support to different client needs, while keeping communication clear and solutions timely.
In addition to this, I’ve been working part-time as an Executive Assistant to a Managing Partner at a real estate investment firm for almost a year. My responsibilities include CRM data enrichment, managing schedules and emails, handling data entry, supporting lead pipeline management, and conducting research—primarily using ---------- CRM. Balancing both roles has sharpened my attention to detail, communication, and ability to juggle multiple fast-paced priorities across different teams.