Felegrace
Customer Support / Admin Assistant VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.28/hour ($1,600.00/month)
Bachelors degree
Last Active
July 3rd, 2026 (6 days ago)
Member Since
July 9th, 2024
Profile Description
I am a reliable and detail-orientated virtual assistant with a strong background in customer service and administrative support. With over three years of experience in customer support, particularly in healthcare accounts, I have developed excellent communication, problem-solving, and multitasking skills. I am experienced in handling customer enquiries, resolving concerns efficiently, and ensuring a positive client experience through professional and empathetic communication.
In addition to customer service, I have experience supporting administrative operations, including
I am passionate about helping businesses run smoothly by providing dependable support, maintaining strong client relationships, and contributing to overall team success. I am also adaptable and eager to learn new tools and systems to continuously improve my skills and deliver high-quality service.
Skill Set:
Customer Service & Client Communication <8efe80624d780eba0c6493ec45140364
Healthcare Account Support
Administrative Assistance
Calendar & Schedule Management
Data Entry & Record Management<8efe80624d780eba0c6493ec45140364
Online Research
Document & File Organization
CRM & Database Management
Multitasking & Task Coordination
Problem-Solving & Conflict Resolution
Time Management & Attention to Detail
Top Skills
Customer Support » Chat Support
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
As a customer service representative, my experience revolves around providing exceptional support to customers through various channels such as phone, email, and chat. I’ve become adept at addressing inquiries, resolving issues, and guiding customers through their challenges with patience and empathy. My role requires a deep understanding of the company’s products and services to offer accurate information and personalized solutions. Handling difficult situations and complaints has taught me the importance of maintaining a calm demeanor, actively listening, and finding swift, effective resolutions to ensure customer satisfaction. I’ve also honed my multitasking skills, managing multiple requests simultaneously while adhering to service standards like response times and customer satisfaction scores. Ultimately, my goal in this role has been to foster positive customer experiences, turning potentially negative interactions into opportunities for building trust and loyalty.
Other Skills
Real Estate » Appointment Setting
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Office and Administration » Email Management
Experience: 2 - 5 years
Virtual Assistant
Experience: 6 months - 1 year
Video Editing » Social Media Video Editing
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 1 - 2 years
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: Less than 6 months
Research » Data Gathering
Experience: Less than 6 months
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bislig City, Surigao Del Sur
- Tests Taken
- IQ
- Score: 91
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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