I'm a remote operations professional with over 10 years of experience across virtual assistance, customer success, BPO team leadership, and technical support — serving clients in the US, UK, and Australia.
I've managed teams of 15–20 agents, led KPI performance programs, and independently handled complex workflows across digital marketing, e-commerce, and customer service — all in fully remote environments.
What sets me apart: I don't just execute tasks — I take ownership. Whether it's managing Shopify stores, building ad reporting dashboards, or coaching a support team, I bring structure, reliability, and accountability to everything I do
Experience: 5 - 10 years
Replies within 30mins for all inquiries via email internal or external
Experience: 1 - 2 years
Handled a chat support LOB as a team lead
Experience: 5 - 10 years
Experienced customer service support roles from sales to technical support to billing specific roles
Experience: 1 - 2 years
Accurate data entry experience
Experience: 5 - 10 years
Consistent top performer for multiple LOBs
Experience: 1 - 2 years
More than 1 year with various companies from B2B to managing multiple e-commerce shops to basic data entry. 4 stars as I am open to learn more skills for growth
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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