Thea

CS extraordinaire, Team Leader, VA

Verified

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Overview

Looking for part-time work (5 hours/day)

at $6.64/hour ($800.00/month)

Associates degree

Last Active

June 24th, 2026 (today)

Member Since

September 30th, 2016

Profile Description

Customer service professional with almost two decades of experience spanning corporate environments like Shell Business Operations and Citi BPS, through to remote support roles for e-commerce brands in beauty, wellness, medical supplies, and auto accessories.

I've led teams, managed multi-platform customer support across Shopify, Amazon, eBay, and Etsy, handled high-volume inboxes, and consistently kept customers feeling heard and taken care of. I'm comfortable across email, chat, and phone, and I take ownership of every role I'm in.

Tools I work with regularly: Zendesk, Gorgias, HelpScout, Klaviyo, Shopify, Slack, Asana, Notion, Google Sheets, and AI tools like Claude and ChatGPT.

My setup is reliable and remote-ready: Mac Mini M1 as my main machine, MacBook Pro as backup, 600Mbps fiber wired connection, and a 70Mbps mobile data backup.

If you're looking for someone dependable, experienced, and genuinely invested in delivering a great customer experience, I'd love to connect.

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Customer Support » Ecommerce

Experience: 2 - 5 years

Customer Support » Customer Service » Gorgias

Experience: 6 months - 1 year

Other Skills

Basic Information

Age: 42

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cainta, Rizal

Tests Taken: IQ
Score: 130: DISC
Dominance: 19
Influence: 21
Steadiness: 27
Compliance: 33: English
C2(Advanced/Mastery)