John
Operations & Administrative Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelors degree
Last Active
July 8th, 2026 (yesterday)
Member Since
June 5th, 2024
Profile Description
I am an award-winning Operations and Administrative Support Specialist with 10 years of remote experience managing day-to-day back-office operations and organizing complex workflows for US companies. Combines a solid IT background with sharp administrative skills to handle high-volume documentation, maintain strict CRM data integrity, generate reports, and coordinate field logistics. Known for keeping fast-paced fintech and home services operations running smoothly behind the scenes, backed by multiple top-performer awards for outstanding leadership and execution.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
•Provided advanced technical support, diagnosing and troubleshooting complex enterprise network and software disruptions. •Authored technical guidance documentation to assist lower-tier agents, improving overall team resolution speed.
Customer Support » Customer Service
Experience: 5 - 10 years
•Resolved high-escalation inquiries and complex billing issues under strict SLA timelines while maintaining top-tier CSAT scores. •Analyzed account concerns to identify root causes, significantly improving First Contact Resolution (FCR) rates. •Awarded Top Expert of the Year (2020) for customer service excellence.
Office and Administration » Administrative Support
Experience: 2 - 5 years
•Streamline day-to-day logistics and service scheduling for a fast-growing US-based home service provider, coordinating communication between internal team, stateside partners, field technicians, and residential clients. •Manage CRM workflows and data integrity, optimizing routes, service scheduling and customer account tracking to ensure timely service delivery and 100% compliance with service SLAs.
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
• Streamline day-to-day logistics and service scheduling for a fast-growing US-based home service provider, coordinating communication between internal team, stateside partners, field technicians, and residential clients. • Manage CRM workflows and data integrity, optimizing routes, service scheduling and customer account tracking to ensure timely service delivery and 100% compliance with service SLAs. • Resolve client concern & inquiries, service adjustments, and account updates via digital communication channels, maintaining high standard customer satisfaction ratings. • Leverage data tracking to monitor service completion and operations performance, generating weekly operational reports for leadership to support business scaling.
Professional Services » Management Services » Business Management
Experience: 2 - 5 years
•Resolve client concern & inquiries, service adjustments, and account updates via digital communication channels, maintaining high standard customer satisfaction ratings. •Leverage data tracking to monitor service completion and operations performance, generating weekly operational reports for leadership to support business scaling.
Office and Administration » Email Management
Experience: 2 - 5 years
Office and Administration » Communication
Experience: 2 - 5 years
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Marketing » CRM » HubSpot CRM
Experience: 1 - 2 years
Marketing » Email Marketing
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 1 - 2 years
Office and Administration » Calendar Management
Experience: 2 - 5 years
Office and Administration » Organization
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 2 - 5 years
E-Commerce » Logistics Management » Dispatching
Experience: 1 - 2 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- IQ
- Score: 115
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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