Customer Service I Administrative Support I GHL

I am a trained GoHighLevel (GHL) Virtual Assistant with a certification in using the platform for business growth and automation. Through my training, I gained hands-on experience in managing CRM systems, building automated workflows, and creating high-converting funnels and websites. I am skilled in organizing and managing customer data within the CRM, setting up automation to streamline business processes, and designing funnels that help capture and convert leads effectively. I also have experience in creating and customizing websites using GHL, ensuring they are functional, user-friendly, and aligned with business goals. In addition to my technical skills, I bring strong attention to detail, reliability, and a willingness to continuously learn and improve. I am eager to help businesses optimize their systems, save time through automation, and improve overall efficiency. I am open to entry-level opportunities where I can apply my skills, grow professionally, and contribute to your team’s success.

Email Support / Administrative Support Specialist Handled high-volume email communication as the primary escalation point for the team. Responsible for reviewing, prioritizing, and routing escalated concerns to the appropriate support departments to ensure timely resolution. Managed direct email correspondence with clients, business partners, and upper management. Maintained clear and professional communication while ensuring accuracy, confidentiality, and efficient follow-through on all support requests.

Interacting customers thChat Support Representative – Telecommunication Account Provided real-time customer support through social media and web-based chat platforms, handling a high volume of customer inquiries and complaints regarding telecommunication services. Efficiently managed multiple chat windows simultaneously while maintaining accuracy, professionalism, and quality service. Resolved concerns related to billing, connectivity, plans, and technical issues. Strengthened customer service, problem-solving, and multitasking skills while becoming highly proficient in the use of CRM systems for documentation, case tracking, and follow-ups.rough Social Media platforms.

Customer Service Representative – U.S.-Based E-Commerce Account Provided high-quality inbound customer support by assisting clients with placing online orders and navigating the purchasing process. Handled post-sales concerns including lost parcels, refunds, returns, and order status inquiries with accuracy and empathy. Conducted outbound calls when necessary to follow up on unresolved cases and confirm customer requests. Developed strong multitasking skills by efficiently using multiple tools and systems simultaneously to ensure seamless service and customer satisfaction.

Executive Assistance (Entry-Level / Virtual Executive Assistant) While I do not yet have direct experience as an Executive Assistant, I bring strong administrative and organizational skills developed through my background in customer service, email support, and team coordination. Knowledgeable in Google Workspace, calendar management, project management tools, and Microsoft Office for scheduling, documentation, task tracking, and report preparation. Highly organized, detail-oriented, proactive, and confident in handling executive-level support with efficiency, confidentiality, and professionalism.