E-commerce VA | Customer Support | Admin VA

I supported an Australian online grocery store with daily e-commerce operations, including order processing, product updates, refunds, and coordinating with suppliers. I helped keep the store organised and running efficiently.

I handled customer inquiries, complaints, and delivery concerns professionally. I provided timely updates, resolved issues, and ensured a positive customer experience across multiple communication channels.

I processed customer orders, tracked deliveries, coordinated with riders, and handled refund and replacement requests. I quickly identified delays or issues and communicated solutions to customers.

I checked stock levels regularly, assisted in forecasting, and coordinated with suppliers regarding restocks and deliveries. This helped prevent stock-outs and ensured timely replenishment.

I managed documentation, email correspondence, file organisation, and scheduling. My 9-year admin experience at Perla Insurance and support role at EnglishWing strengthened my ability to maintain accurate records, follow office procedures, and support daily operations efficiently.

I use Canva for basic graphic design, social media posts, presentations, and invitations.

I have been using CapCut since I love to edit my travel videos and reels.

I enjoy exploring Photoshop because it unleashes my creativity in editing photos, and I make tarpaulin layouts for birthdays and other occasions.

I have a unique blend of customer support experience as both an Underwriting Assistant and an Admin Assistant in an online grocery store. In my 7+ years as an Underwriting Assistant, I was responsible for assisting clients with policy applications and addressing their inquiries, ensuring clarity and a smooth process. Now, in my role with an online grocery store, I handle customer inquiries, manage product data, and process online orders. This diverse background has equipped me with strong problem-solving skills, a detail-oriented approach, and the ability to provide efficient and friendly support across various settings.

I have extensive experience in email support, delivering prompt, clear, and professional responses to customer inquiries and concerns. I prioritize efficient communication, ensuring every email is addressed with empathy and attention to detail. My goal is to resolve issues effectively while creating a positive experience for each customer. Currently, I support customers in an online grocery setting, managing order issues, product questions, and general inquiries with care and efficiency.

Underwriting Assistant for 7 years and 10 months in a non-life insurance company.

I handled accurate data entry for underwriting records at Perla Insurance, maintained student files at EnglishWing, and organised product and order information for the e-commerce store. I’m highly detail-oriented and consistent with documentation.

I proactively suggested workflow improvements while working with the e-commerce owner and helped implement more organised systems for tracking orders, supplies, and customer queries. My background at Perla also strengthened my ability to follow strict processes and refine them over time.

I updated product details, pricing, availability, and photos. I also maintained organised product categories to ensure customers always saw accurate and updated information.