Sales and Account Coordinator

For a span of 5 years, I was responsible for overseeing order fulfillment operations. This role encompassed a range of tasks related to web orders, including order processing, issuing refunds, coordinating replacements and more.

I provided valuable assistance to our accounting team by managing various tasks such as handling invoices, credit memos, sales and purchase orders, inventory management, as well as other responsibilities related to QuickBooks and NetSuite.

I have a background of 7 years in the BPO industry, where I worked with major clients including Microsoft Xbox and Surface, HP Home and Home Office, Sirius XM, and an infomercial account. Subsequently, I transitioned to a freelance career, dedicating the past 7 years to a single US-based employer. Initially, my role encompassed customer service responsibilities, wherein I managed communications via emails, chats, and phone calls for two distinct brands independently.

I possess substantial expertise in Amazon e-commerce management. My past responsibilities encompassed overseeing A+ content, managing Amazon inventory, executing promotional campaigns, addressing customer service matters, and undertaking various other tasks specific to Amazon-related operations.

I managed all logistical matters, spanning from shipping arrangements to customs clearance, for international orders.

Collaborating closely with the CEO, Sales Directors, and managers, I played a pivotal role in devising promotional strategies for both online platforms and various retail outlets. After establishing our promotional plans, I took charge of liaising with buyers and crafting proposals to bring our strategies to fruition.

Manage Shopify Store

Had been a top sales agent in the BPO industry