E-Commerce Senior Customer Support Specialist | Shopify | Chargeback Management

I am skilled in using ERP tools to manage purchasing tasks efficiently, including creating and tracking purchase orders, monitoring inventory levels, and maintaining supplier information. I use ERP systems to ensure accurate and timely procurement, helping to streamline the supply chain process. Additionally, I utilize DingTalk to communicate effectively with suppliers and internal teams, coordinating orders, resolving issues, and ensuring smooth collaboration. My combined experience with ERP tools and DingTalk helps improve purchasing accuracy and team communication.

Experienced in providing customer support via email, with a focus on timely, professional, and personalized responses. Skilled in managing high volumes of customer inquiries, resolving issues related to orders, payments, and account concerns using Shopify Admin and third-party tools. Proficient in tracking shipments, updating customers on delivery statuses, and coordinating with carriers to resolve delays or lost packages. Strong attention to detail, ensuring accurate information is communicated and all interactions are logged and followed up as needed to ensure customer satisfaction.

Skilled in managing Shopify-related customer support through Gmail, including organizing, prioritizing, and responding to high volumes of customer inquiries efficiently. Proficient in using Gmail features such as labels, filters, templates (canned responses), and search operators to streamline workflow and ensure timely follow-ups. I manage order updates, issue resolutions, and customer communications. Ensures clear, professional email communication while maintaining accurate records of all interactions for tracking and service consistency.