Technical Skills
• Advance Trouble shooting Skills on Computer Desktop/Laptop
• Capable/Knowledgeable of remote access through Remote Network Groups and Servers.
• Work Experience on Windows OS XP, Vista, Windows 7, Windows 8. Windows 10 and Mac OS X.
• Proficient on MS office version 2003, 2007, 2010.
• Sound Knowledge of OSI 7 layer model, TCP/IP, DNS, DHCP, FTP
• Installation and set up of routers and switches.
• Familiarization with various types of routers TP link, Netgear, Linksys, Belkin and Asus.
• Knowledgeable on cisco command router/switch.
• Configuring routing protocols.
• Router IOS Backup recovery
• Setting up Serial and Ethernet Interfaces.
• Understanding of configuration of WAN Protocols including HDLC, PPP, Frame Relay.
• Good working knowledge of routing protocols RIP V1/V2, OSPF, and EIGRP.
• Knowledgeable of LAN technologies Bridges, Switches, Routers, and Cables.
• Responsible of Troubleshooting of networking equipment across multiple sites Small and medium Enterprise.
• Implantation of HSRP, DHCP, DNS, FTP, and TFTP
• Full Configuring Inter-Vlan Routing and sub-Interfaces.
• Setting Router Configuration Using SSH encryption on IOS
• Configuration of Protocols Port Security on Switches and routers to prevent any unauthorized access to the network.
• Setting up Switches, Standard Access-list, Extended Access-list and Vlans configurations.
• Intermediate skills IP addressing IPv4/IPv6 administrating subnets and various routing models.
• Familiarization of setting up and basic configuration of cisco 2950, 2960 switches.
• Implementing Traffic Filter using Access list Standard/Extended.
• Familiarization of network design and implementation using Cisco routers, bridges and switches.
Non-technical Skills
• Exceptional in Communication skills.
• Strong problem solving capabilities.
• Ability to work in a team setting or independently.
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Good writing and verbal communication skills.
• Outstanding Customer Service and client interfacing skills.
• High Adaptability and capable on handling pressure and past phase environment.
• Capable of providing first line solution technical support on customer service.
Certifications
• Certificate of Training (CCNA)
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MNET IT Training Solutions
• Cisco Certified Network Associate
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Tech Edge
CCNA – Cisco ID:CSCO
Tech Edge Solutions
70-347 Enabling office 365 Services Passer Candidate ID:MS
• Certificate of Participation in Kahel OS linux
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West Capitol School of technology.
• Certificate of Participation in Network Security
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West Capitol School of technology.
Education
• Bachelor’s degree in Computer Engineering, STI College Global City, 2012
Work Experience
I plus Intelligent Network
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2012, October 2013 April
• Aiding Technical support for Internet connectivity
• Remote Accessing Consumers modem for connection loss and router’s configuration
• Making sure Connectivity from customers end to server is continuity
Stream Global Service, Technical Support Level 2
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2013 august, 2014 july
• Providing Technical Assistance any HP laptops series
• Giving line of support over the phone providing instructions for hardcore troubleshooting.
• Making sure both Software and Hardware are fully functional
• Assisting any software related issues or hardware issues
• Accessing customer computer end and providing additional assistance remotely
• Performing software updates additional features of HP products to consumer for better service
Formerly West Contact Service/Alorica
Technical Support Level 2
2014 august, 2015 November
• Providing First line of support over the phone for Comcast Internet service provider
• Technical Assistance for internet service making sure customer is getting the right bandwidth using system based application
• Checking IP addresses is being transmitted on customers ISP’s provide modems
• Setting and configuring customers own provided router any brand of router
• Configuring customers own provided Repeaters/routers for customer wireless signal configuration
• Assisting VOIP phone based data signal to ISP’s provided modem for good quality of service
Experience: 5 - 10 years
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