Louella

Customer Support | Email Handling & Order Management

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Overview

Looking for full-time work (8 hours/day)

at $3.23/hour ($624.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

February 22nd, 2024

Profile Description

I help businesses provide professional, clear, and empathetic email support so customers feel heard and confident in the brand.
I am a Customer Service Representative specializing in email handling and inbox management. I have experience responding to customer inquiries, handling order tracking issues, processing refunds and replacements, and resolving complaints in a calm and professional manner.
I can confidently manage high-volume inboxes while maintaining accuracy, fast response times, and a consistent brand tone. I understand the importance of customer satisfaction and how good support directly impacts reviews and repeat customers.
What I can help you with:• Email customer support• Order tracking & delivery follow-ups• Refunds, returns, and replacements• Complaint handling & escalation• Chargeback and dispute assistance• CRM updates and documentation
Tools I’m familiar with:Zendesk, Freshdesk, Gorgias, Gmail, Outlook, Shopify, PayPal
If you’re looking for a reliable and detail-oriented customer support representative, I’d be happy to help.

Top Skills

Customer Support » Chat Support

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: 1 - 2 years

Marketing » Appointment Setting » Calendly

Experience: 1 - 2 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Virtual Assistant

Experience: 2 - 5 years

Basic Information

Age
26
Gender
Female
Website
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Address
Ormoc, Leyte
Tests Taken
IQ
Score:  133
DISC
Dominance: 26
Influence: 14
Steadiness: 27
Compliance: 33
English
C2(Advanced/Mastery)
Government ID
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