Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Associates degree
Last Active
July 9th, 2026 (3 days ago)
Member Since
February 19th, 2024
Profile Description
I worked as a trainer for 5 years, specializing in Chat/Inbound/Email roles across six different campaigns. During this time, I developed extensive knowledge and skills in handling these roles effectively. My responsibilities included conducting new hire training and crossover sessions. I provided feedback and mentored agents, guiding them to enhance their capabilities and promote excellent customer service satisfaction.
I have also been a GVA now for 2 years mainly my task revolves anything that is under the umbrella of GVA, I do admin task, CRM management,
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Delivered responsive and accurate email customer support for a US-based food delivery platform, assisting users with orders, account issues, and service concerns for 3 years
Customer Support » Customer Service
Experience: 2 - 5 years
I have three years of continuous experience in the BPO (Call Center) industry, supporting six different campaigns across various customer needs. I’m well-versed in standard call flows and consistently deliver excellent customer service by ensuring clear communication, empathy, and efficient issue resolution.
Coaching » Training and Development
Experience: 2 - 5 years
Handled facilitation of new hire and cross-over trainings, ensuring smooth knowledge transfer and skill development. Provided constructive feedback and built strong connections with peers to guide, motivate, and support them in delivering exceptional service to our clients and customers.
Other Skills
Real Estate » Lead Generation
Experience: 1 - 2 years
Customer Support » Chat Support
Experience: 2 - 5 years
Handled Chat Customer Support both for Health Insurance Accounts and US Food Delivery Campaigns
Office and Administration » Data Entry
Experience: 1 - 2 years
Was a General Virtual Assistant for two years where one of the skills I was handling were driven on Data Entry.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Alaminos, Manila
- Tests Taken
- DISC
- Dominance: 14%
- Influence: 30%
- Steadiness: 43%
- Compliance: 13%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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