Customer Service and Admin Support

Overview

Looking for full-time work (8 hours/day)

at $397,731.82/hour ($70,000,800.00/month)

Bachelors degree

Last Active

July 21st, 2022 (638 days ago)

Member Since

July 29th, 2016

Profile Description

I am enthusiastic, reliable and worked in a BPO company catering health insurance carriers in the U.S.A. I would appreciate being considered as a candidate for employment. I'm also willing to be trained.I have been in the BPO (Business Process Outsource)/Call center industry for three years. The company I worked with requires you to be diligent and have strong attention to details because it caters to members of the Affordable Care Act in the USA. Since it's a small company (up to 200 employees), everyone has to pitch in, and I thrived on the excitement of being involved at every level of every project. No matter what role I've had, I’ve produced topnotch work because I’m dedicated to making sure each and every piece stands out. My skill set includes excellent leadership, good verbal and written communication skills, high level of accuracy and strong attention to detail. My skill set includes excellent leadership, good verbal and written communication skills, high level of accuracy and strong attention to detail.Senior Training Specialist Skills:- Implementation, development and design of training programs- Improved individual members and over-all organizational performance- Conducted interactive, creative and motivating training techniques- Identified training needs and training gaps in the organization in a close cooperation with the operations team- Trained 15 – 20 agents per class- Established rapport to trainees and existing agents. Offered explanations on confusing. Obamacare situations.-Communicated complex health insurance ideas in a logical, ordered and concise manner.- Deep understanding of the Patient’s Protection and Affordable Care Act (PPACA) / Obamacare Act.- Made sure trainees are effective on the following:? Assisting clients to make educated decision in selecting the best health insurance plan,? Enrolling clients successfully through the State Marketplace or directly through the carrier’s website,? Application follow-ups, and? Health plan renewals- Worked with Operations and Quality Assurance to understand the largest problem areas of current agents and incorporate into the training process.Healthcare Operations Supervisor Skills:- Demonstrated capability to lead in certain situations.- Able to effectively coach agents under my supervision.- Supervised 15 agents.- Deep understanding of the Patient’s Protection and Affordable Care Act (PPACA) / Obamacare Act.- Assisted agents on the following:? Helping clients to make educated decision in selecting the best health insurance,? Enrolling clients successfully in the New York State of Health website or direct to the carrier’s website,? Follow-up on applications, and? Health Plan renewals.- Ensured all work is completed according to established policies, procedures and standards.- Monitored team accuracy of work, provided team feedback and follow up.- Resolved day-to-day issues on certain health plan situations with support of manager.Customer Service Specialist Skills:- Worked effectively in a team to achieve health insurance brokerage goals.- Deep understanding of the Patient’s Protection and Affordable Care Act (PPACA) / ObamaCare Act.- Received calls and assisted clients to:? Make educated decision in selecting the best health insurance suited for their needs,? Enrolling clients successfully to different health insurance carriers in New York, through the New York State of Health? Assisted clients on needed tax documentation as needed? Follow-up on applications and health plan renewals.- Answered maximum of five live chats at a time, responding to client and carrier emails.