Ivy

Customer Support - Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $2.90/hour ($556.80/month)

Associates degree

Last Active

June 28th, 2026 (today)

Member Since

February 16th, 2024

Profile Description

I have been working as a Customer Support Representative specializing in email support. I assist customers with product inquiries, provide accurate order tracking updates, process returns and refunds, upload tracking information into the Amazon portal, and coordinate with warehouses and internal teams to ensure smooth operations.

I am highly organized, very eager to learn, open to new skills, and always ready to take on new challenges.

What I can do:
- Respond to customer inquiries via email, live chat, and helpdesk.
- Manage support tickets.
- Answer and manage social media messages and comments.
- Assist customers with order status, shipping questions, refunds, returns and product information.
- Use templates/macros to respond quickly and accurately.
- Provide professional, empathetic communication with customers.
- Help maintain a positive brand image

Top Skills

E-Commerce » Amazon

Experience: 2 - 5 years

E-Commerce » Shopify

Experience: 6 months - 1 year

Assist customers with product inquiries, order tracking, returns, replacement/exchanges and refunds.

Customer Support » Email Support

Experience: 5 - 10 years

I provided email support for Amazon customers, handling inquiries about orders, refunds, returns, and product issues while following Amazon’s communication policies.