Current Employment Status:
Hired Full Time on Jun 9, 2026
I am a detail-driven IT Asset Management professional in a corporate world for 7 years and over seven years of experience in customer service, team leadership, and enterprise IT support. I began my career in the call center industry, where I developed strong problem-solving skills, consistently delivered timely resolutions, and maintained excellent customer satisfaction while meeting key performance indicators.
I later advanced to a Team Leader role, where I coached and mentored tea
With experience across ITSM, software asset management, recruitment, and real estate transaction coordination, I bring a unique combination of technical expertise, administrative support, and operational efficiency. I am passionate about improving processes, ensuring compliance, and helping organizations run smoothly through reliable and high-quality support.
Experience: Less than 6 months
Prioritize prompt responses, clear communication, effective problem-solving, and courteous interactions to ensure a positive and satisfactory resolution for the customer through chat platforms.
Experience: 6 months - 1 year
As part of our customer service support, we offer efficient resolutions to our customers' concerns and personalized interactions aimed at fostering trust and demonstrating empathy towards their needs.
Experience: 6 months - 1 year
As part of the IT Service Management team we use ServiceNow as our main tool for various modules, such as incident management, change management, problem management, and asset management, among others including SAM Pro (Software Asset management)
Experience: Less than 6 months
I have worked as Social Media Manager for a Real Estate Investment Company
Experience: Less than 6 months
Automation, Workflow, Funneling
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