Marketplace Support Specialist | Customer Support Specialist

Provided exceptional customer service across e-commerce platforms like Amazon, eBay, and Best Buy. Known for resolving issues quickly and maintaining 5-star ratings by delivering proactive, solutions-focused support.

-Provided exceptional customer support via email, chat, and phone to address inquiries, complaints, and order issues. -Assisted sellers with account setup, product listings, inventory updates, and performance improvements. -Monitored marketplace listings to ensure compliance with policies and flagged prohibited content. -Resolved disputes between buyers and sellers, including refunds, returns, and escalations. -Collaborated with internal teams to enhance user experience and streamline support processes. -Analyzed performance metrics and recommended solutions to improve seller and buyer satisfaction.

Experienced in managing Amazon Seller Central accounts across multiple marketplaces (US, CA, UK, EU). Skilled in optimizing product listings, tracking inventory, handling order fulfillment, and resolving customer inquiries to boost sales and maintain high seller ratings.

Provided exceptional customer service across e-commerce platforms like Amazon, eBay, and Best Buy. Known for resolving issues quickly and maintaining 5-star ratings by delivering proactive, solutions-focused support.

Competent in creating product images, A+ content, and social media graphics using Canva, enhancing visual appeal for e-commerce listings and marketing materials.

Familiar with CRM platforms like Salesforce for managing customer data, tracking communications, and maintaining records. Excellent written and verbal communication skills used to handle client relations and customer support.

Skilled in managing inventory for e-commerce businesses, tracking stock levels, coordinating with suppliers, and ensuring accurate order fulfillment. Experience in preventing stockouts and reducing order issues.

Proficient in Asana and Monday.com for managing tasks, tracking project timelines, and ensuring clear communication within remote teams. Used these tools to organize workflows, monitor progress, and enhance team productivity.

Proficient in Asana and Monday.com for managing tasks, tracking project timelines, and ensuring clear communication within remote teams. Used these tools to organize workflows, monitor progress, and enhance team productivity.

Managed daily office tasks including scheduling, record-keeping, and data organization. Implemented automated processes in Excel for improved accuracy and efficiency, helping streamline workflows in high-paced environments.

Proficient in Excel for data tracking, reporting, and process automation. Created streamlined solutions for tax calculations, inventory updates, and data organization to enhance operational efficiency.

Conducted outbound calls for real estate and debt campaigns, qualifying leads through effective communication and data gathering. Improved lead conversion rates by adopting a structured calling approach tailored to client needs.