Fraud Specialist | Chargeback | Customer Care | Team Managem

Trained for Shopify claims, Visa dispute (bank's end and client's end), Chargeback Expert. I work for JP Morgan and Chase for 13 years. customer service and fraud management is my back bone. KYC/AML trained.

KYC AML trained from JP Morgan and Chase. Used LexisNexis. Visa Online trained. Used Vrol i most cases.

Managing Feedbacks in Instagram, Facebook, Tiktok through Yotpo.

Manage order and process chargeback through Shopify

Process order through Shopify and Manage Distribution through Extensive and Grip.

In my role at JP Morgan Chase, I was a key player in the Merchant Services division, primarily handling high-value chargeback claims for Canadian clients. My responsibilities included ensuring that documentation and policies aligned seamlessly with each client's business strategies, maximizing their chances of success in these disputes. Leveraging this expertise, I transitioned into freelance chargeback consulting, where I provided tailored solutions to clients facing repeated losses in their chargeback claims. By reviewing their existing policies, implementing strategic changes, and optimizing their chargeback response processes—including creating document checklists and standardized macro replies—I achieved remarkable results. This included a 100% win rate for Shopify chargebacks, a 98% success rate with Klarna, and 100% with PayPal. In addition to Shopify, I utilized tools like Midigator and Klarna to efficiently process chargebacks and significantly improve outcomes for my clients.

Worked for JP Morgan and Chase. One of the niche that I do is to balance the Books for Clients.

Certified for Basic Agent Shopify