Executive Assistant | Operations & Customer Success | Shopify & HubSpot CRM | Te

I manage customer support operations for multiple e-commerce stores across Shopify and marketplace platforms. I handle high volume inquiries via chat, email, and SMS, ensuring fast response times and high customer satisfaction. I resolve order issues such as refunds, replacements, delivery disputes, and product concerns. I also analyze customer feedback to identify trends, improve product quality, and optimize listings. Additionally, I coordinate with fulfillment teams and suppliers to ensure smooth order processing and maintain organized knowledge bases for efficient support workflows.

Guest Experience Associate | Smiles On Demand Outsourcing Feb 2024 – Present | Sibulan, Central Visayas, Philippines A dedicated customer service professional specializing in guest support for platforms like VRBO, Booking.com, and Airbnb. I ensure seamless and enjoyable stays by assisting with inquiries, resolving concerns, and managing guest reviews. Skilled in handling real-time communication via web chat and SMS, I provide prompt, friendly, and solution-oriented support. My commitment to excellence enhances guest satisfaction and strengthens brand reputation.

I provide reliable executive support by managing calendars, coordinating meetings, and handling daily administrative tasks to keep operations running smoothly. I assist with CRM updates, lead tracking, and report preparation while ensuring accurate documentation and organized workflows. I also coordinate with internal teams and external partners, support marketing and operational activities, and help improve efficiency through streamlined processes and task automation.

Dynamic and results-driven Human Resources Recruiter with a keen eye for identifying top-tier talent. Proven expertise in full-cycle recruitment, from sourcing and screening to conducting interviews and negotiating offers. Skilled in developing strategic hiring plans, fostering positive candidate experiences, and collaborating with hiring managers to meet organizational needs. Adept at leveraging innovative recruitment techniques and staying abreast of industry trends to attract and retain exceptional candidates.

Identified prospective clients, sourced and scraped leads based on their ideal customer profile, and successfully booked meetings with them.

Dedicated and customer-focused professional with a passion for delivering exceptional service. Proven track record in resolving inquiries, providing effective solutions, and ensuring customer satisfaction. Strong communication skills, adept at navigating complex situations with empathy and efficiency. Committed to maintaining a positive customer experience and contributing to the success of the team.