RN Generalist – Care Coordination & Operations Specialist (PH License)

Manages administrative and healthcare documentation including record review, accuracy checking, form completion, and timely updates. Verifies completeness of patient charts, OASIS forms, visit documentation, authorizations, and progress notes while maintaining organized, accurate, and compliant records.

Experienced in calendar management and scheduling using Wellsky, Synergy and HHAeXchange, including visit plotting, caregiver scheduling, shift updates, and recurring schedule adjustments. Coordinates patient-caregiver assignments while managing authorizations and shift utilization to ensure compliance with approved hours, efficient dispatch, and seamless care delivery.

I am proficient in using Synergy, WellSky (Kinnser), and PointCare/PointBase for clinical documentation, scheduling, chart review, Plan of Care (POC) management, and accuracy checking of patient records. I am familiar with navigating visit notes, OASIS forms, care plans, and workflow management within these platforms.

Checks caregiver clock-in/out accuracy and validates patient signatures to ensure visit compliance.

Worked remotely for a US-based home care agency, managing end-to-end caregiver recruitment, assisting families with service enrollment, and ensuring appropriate client- caregiver matching to support quality care and trust.

Records, summarizes, and organizes notes from meetings, phone calls, and patient interactions. Ensures completeness, accuracy, and proper filing for administrative, scheduling, and clinical documentation purposes.

Recruited and onboarded caregivers for a US-based home care agency, sourced leads, interviewed applicants, and matched qualified caregivers with client needs to support safe and reliable in-home care.

I have over 10 years of HR management experience, including work with BambooHR, CareerPlug, Synergy, and WellSky. My background also includes comprehensive HR roles in the Philippines, where I handled recruitment, onboarding, employee relations, payroll coordination, scheduling, credentialing, compliance tracking, and records management.

Provides high-volume inbound and outbound phone support for healthcare and recruitment operations using OpenPhone, Emitrr, Zoiper, and RingCentral. Handles applicant interviews, client inquiries, follow-ups, appointment confirmations, interview scheduling, and status updates with professionalism and HIPAA compliance. Follows up with physician offices for Plan of Care (POC) and Physician Order signatures, assists caregivers with clock-in/clock-out issues and schedule changes, and manages call documentation, voicemail handling, SMS communications, call routing, and CRM updates to ensure accurate records, timely responses, and an excellent client and candidate experience.

Performs accurate data entry and encoding of administrative and healthcare records, ensuring timely updates and error-free documentation.

I have experience in candidate screening and recruitment, handling leads from Indeed, ARC, CareerPlug, and BambooHR. I review applications, pre-screen candidates, assess qualifications, conduct phone screenings, and coordinate next steps in the hiring process to ensure smooth and efficient recruitment workflows.

Trained in HIPAA compliance through on-the-job training, applying patient privacy and data protection standards in daily healthcare documentation, communications, and administrative operations.