0e 49910c2d098 c9be808df8f40d

Amazon Store Manager

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EXPECTED SALARY
Php 35,000.00/month
( $632 USD )
EDUCATIONAL ATTAINMENT
Bachelors Degree in Banking and Finance
AVAILABILITY
40 hrs/wk
( $3.65 USD/hr )
EXPERIENCE OVERVIEW
2 yrs Exp in BPO as Customer Service Representative. 3 yrs Exp as a Fulfillment Specialist and 3 yrs Store Manager
BASIC INFORMATION
Age:
29
Gender:
Female
Location:
San Rafael, Bulacan
Tests Taken:
English
 C1(Advanced)
Last Active:
October 26th, 2022 (35 days ago)
Member Since:
July 14th, 2016
SKILL SUMMARY

1 year Experience working as a Amazon Product Researcher/Lister. Got promoted to Inventory Manager and Order Fulfillment.

I have 2 years Experienced working as a Customer Service Representative under Upgrade to see actual info US and Amazon Kindle Account in Concentrix (BPO Comoany). 

5 years working remotely  with Amazon Online Arbitrage and other Ecommerce Platforms. I'm well experienced with sourcing products, Order Fulfillment and tracking orders, Amazon Store, Walmart Marketplace, eBay Store Management and Seller account health maintenance and monitoring.

Here's my Relevant Skills and Tools I know:
-Amazon Seller Central and Ebay Seller Hub-Experienced in Using MS Suit, Google Docs and Spreadsheet and Smartsheet
-Product Listing - SalesFreak/Dropshipbeast/Webscrapperapp/Inventory Lab/ZikAnalaytics/SkuGrid/Velocrawler/Tactical Arbitrage/
-Process orders with different Suppliers such as Walmart, Wayfair, Wayfair Supply, All Modern, Overstock, Home Depot, Bed bath and beyond, Heyneedle, Ebay, Zoro, Target, eBay, Lowes, Lowesforpros, Macy's, blain's Farm & Fleet, Grainger and etc.. (With Cashback)
-Track and confirm shipments. (In Transit Status only)
-Skype/Glip/Viber/Slack
-Sourcing Products (more than 20 products a day) and Managing Inventory
-Process returns, replacement and refunds.
-Customer Service through Amazon Buyer-Seller Upgrade to see actual infon make outbound calls to buyer if needed.
-Deal with carriers for shipment refusal, Lost shipments, Filing a claims and Upgrade to see actual infoyed deliveries.
-Contact Supplier's customers service for refunds, replacements, damaged, lost items and other online order issues.
-Daily tracking of orders using Google sheets/Excel/Smartsheets
-Deal with A to Z Claims and Chargeback Claims
-Maintain Good Selling performance Metrics on the Seller Account Health

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Email Marketing
  • Mobile Marketing
  • Amazon Product Ads
  • Ecommerce / Shopping Carts
  • Inventory Management
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 2 years working in a BPO Company as a call center Agent. I have 3 years working as VA in drop shipping business as a fulfillment Specialist, Customer Service Representative, Store Manager and Shipment tracker.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I've started to use English Language as communication 5 years ago since I work as a call center agent until I work at home. I always interact with American based employers and customers that's why I adopted an American English.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Webmaster
SKILL RATING
  • Ecommerce / Shopping Carts

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I was a Customer Service Representative from Convergys and Concentrix. All of the account that I have handled is a US based Client. My recent account I handled is amazon kindle. We are dealing with our customer over the phone. We answer inquiries about the kindle books and kindle devices. I'm a Tech Support at the same time wherein I'm assisting customers in performing troubleshooting steps. At the end of the day, we will going to submit the report about the transactions of every contacts we handle everyday. I meet our daily NRR (Negative Response Rate) Target, these are the feedback coming from the customers we assisted, We make sure that our customers is satisfied on the solutions we provided to them.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Legal Services
  • Medical Services
  • Real Estate Services

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