1 year Experience working as a Amazon Product Researcher/Lister. Got promoted to Inventory Manager and Order Fulfillment.
I have 2 years Experienced working as a Customer Service Representative under
5 years working remotely with Amazon Online Arbitrage and other Ecommerce Platforms. I'm well experienced with sourcing products, Order Fulfillment and tracking orders, Amazon Store, Walmart Marketplace, eBay Store Management and Seller account health maintenance and monitoring.
Here's my Relevant Skills and Tools I know:
-Amazon Seller Central and Ebay Seller Hub-Experienced in Using MS Suit, Google Docs and Spreadsheet and Smartsheet
-Product Listing - SalesFreak/Dropshipbeast/Webscrapperapp/Inventory Lab/ZikAnalaytics/SkuGrid/Velocrawler/Tactical Arbitrage/
-Process orders with different Suppliers such as Walmart, Wayfair, Wayfair Supply, All Modern, Overstock, Home Depot, Bed bath and beyond, Heyneedle, Ebay, Zoro, Target, eBay, Lowes, Lowesforpros, Macy's, blain's Farm & Fleet, Grainger and etc.. (With Cashback)
-Track and confirm shipments. (In Transit Status only)
-Sourcing Products (more than 20 products a day) and Managing Inventory
-Process returns, replacement and refunds.
-Customer Service through Amazon Buyer-Seller
-Deal with carriers for shipment refusal, Lost shipments, Filing a claims and
-Contact Supplier's customers service for refunds, replacements, damaged, lost items and other online order issues.
-Daily tracking of orders using Google sheets/Excel/Smartsheets
-Deal with A to Z Claims and Chargeback Claims
-Maintain Good Selling performance Metrics on the Seller Account Health
I have 2 years working in a BPO Company as a call center Agent. I have 3 years working as VA in drop shipping business as a fulfillment Specialist, Customer Service Representative, Store Manager and Shipment tracker.
I've started to use English Language as communication 5 years ago since I work as a call center agent until I work at home. I always interact with American based employers and customers that's why I adopted an American English.
I was a Customer Service Representative from Convergys and Concentrix. All of the account that I have handled is a US based Client. My recent account I handled is amazon kindle. We are dealing with our customer over the phone. We answer inquiries about the kindle books and kindle devices. I'm a Tech Support at the same time wherein I'm assisting customers in performing troubleshooting steps. At the end of the day, we will going to submit the report about the transactions of every contacts we handle everyday. I meet our daily NRR (Negative Response Rate) Target, these are the feedback coming from the customers we assisted, We make sure that our customers is satisfied on the solutions we provided to them.
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