Josua

Customer Support Specialist | Virtual Assistant | SDR | Medical VA | Email, Chat

40 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($547.20/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

January 16th, 2024

Profile Description

I am a results-driven Customer Support and Virtual Assistant professional with over 8 years of experience supporting customers across the education, healthcare, technology, travel, and BPO industries.

My expertise includes customer service, email and chat support, phone support, lead generation, appointment setting, CRM management, technical support, and administrative assistance. I have experience working with international clients and managing high-volume customer interactions while maintaining excellent customer satisfaction.

I am highly proficient in Salesforce, Google Workspace, Microsoft Office, Aircall, CloudTalk, Slack, Microsoft Teams, and various CRM systems. I am known for being reliable, detail-oriented, and committed to delivering exceptional customer experiences.

I am seeking long-term opportunities where I can contribute my skills, support business growth, and become a valuable member of a high-performing team.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Professionally manage customer inquiries, requests, and concerns through email while ensuring timely responses, accurate information, and high customer satisfaction. Skilled in handling high-volume inboxes, resolving issues efficiently, and maintaining clear communication

Customer Support » Chat Support

Experience: Less than 6 months

Provide real-time assistance to customers through live chat platforms, addressing questions, troubleshooting issues, and delivering prompt solutions. Experienced in managing multiple chat conversations while maintaining service quality and customer satisfaction.

Customer Support » Phone Support

Experience: 5 - 10 years

Deliver exceptional customer service through inbound and outbound phone interactions. Skilled in active listening, problem-solving, and building rapport with customers to resolve concerns effectively and ensure a positive customer experience.

Other Skills

Basic Information

Age
30
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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