CSR |Legacy Leader| VA |Hospitality Professional| SocMed Mgr

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

January 9th, 2024

Profile Description

I am a passionate and goal-driven person. My family and my dreams are my main sources of inspiration. I dream of owning and running my own food business someday. Right now, I am just focused on improving my skills and building my work-from-home career.

Before becoming a virtual assistant, I spent almost 10 years supporting a company in Business process outsourcing (BPO). I've been a Team Leader for customer support -  a supervisory role that handles a minimum of 15-20 CSRs, responsible for developing/honing teammates, envisioning goals, and hitting metrics, while I honed my skills for customer service experience working in both back offices, email, chat, and phone support.

I transitioned to a remote role in 2020 and have been working from home since. My previous employers would probably describe me as systematic and resolute. I am a firm believer in improving the process first to achieve optimal results.

A few of my daily tasks are managing the day-to-day planning, operation, and problem-solving of a team of agents to meet the required service level components, ensuring to delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents, and acting as the communication conduit between Front liners and Management.

Part of my task is people management, including all HR-related issues and staff development. Operational Management: Managing the floor, and adherence to schedule. Ownership and problem resolution. Call monitoring, coaching, and feedback, responsibility for delivery of the Defined customer experience in every call. Training and development of staff. Recommendations for product and process development based on customer feedback and analysis of the same. Communication and being a focal point of dissemination of information from management to team and vis versa. Responsible for making decisions on training requirements for tea ---------- mbers and adjusting targets to suit the needs of the business.

Although customer support would probably be my strongest suit, I have refined my skillset by immersing myself in different industries and niches. Right now, I have d ---------- to focus my competency on Marketing and Data Operations as I think there are a lot of opportunities for growth in this area. 

I consider myself a perfectionist when it comes to managing a project. I have very keen attention to detail and ensure that deliverables are completed within the specified timeline.

Feel free to shoot me a message and I would be glad to talk to you about how I can help and support your company grow.

Thank you!