Overview
Looking for full-time work (6 hours/day)
at $4.76/hour ($690.91/month)
Bachelors degree
Last Active
July 22nd, 2026 (2 days ago)
Member Since
July 7th, 2016
Profile Description
Hello there! Thank you for checking out my profile. If you can see no VA experience yet, that is because this is my first time trying to apply in VA after 11 years working in BPO in different campaigns onsite as a Customer Service Specialist.
I began my career in the BPO sector, where I developed a strong foundation in customer service. My experience spans multiple industries, including telecommunications for Sprint account, managing Airbnb accounts for Hosts and guest. Retail specialist for Target store, and even a fraud analyst for a SunTrust bank in America. These experiences have equipped me with a versatile skill set and a deep understanding of client needs that are helpful for VA industry.
With six years of dedicated experience in Airbnb customer service, I specialize in delivering exceptional phone-based support to both Hosts and Guests.
My role involves addressing a wide range of inquiries, from
*Account set-up
*Booking assistance
*Managing calendars and pricing
* Policy clarifications
*Troubleshooting for accounts
* Filing damage or refund claims
*Resolving conflict resolution, while ensuring a seamless experience for all users.
I am now seeking opportunities that allow me to leverage my diverse experience in a challenging and growth oriented environment. My multifaceted background enables me to bring a unique perspective and a comprehensive skill set to any role, ensuring value addition and success.
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 5 - 10 years
Spent almost 6 years working as a Community Support Representative for Airbnb Home Reservations. It has been an overwhelming experience to be part of a global company like Airbnb. These roles have allowed me to develop valuable skills, such as: •Assisted users with account setup, ID verification, and navigating Airbnb’s policies, including cancellation procedures. •Supported Hosts in creating, editing, and optimizing their listings to maximize bookings. •Managed Air Cover claims, addressing issues like damage, missing items, extra fees, and cleaning disputes. •Resolved common complaints, including cleanliness concerns, miscommunications, and listing discrepancies. •Ensured Hosts met Airbnb’s reliability standards and facilitated smooth reservation experiences.
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 2 - 5 years
Other Skills
E-Commerce » Ebay » Customer Support
Experience: 1 - 2 years
Handled eBay account. Was part of Resolution’s team. A department that helps both seller and buyer mediate for product defects and returns.
Customer Support » Customer Service
Experience: 6 months - 1 year
Order taking account for Target Store. Help users with order tracking and refunds. -Was an assistant team lead, who conducts coaching.
Customer Support » Customer Service » Fraud detection
Experience: 6 months - 1 year
Fraud Prevention Specialist. Assists Bank account owners with managing disputes, especially for possible fraud and inquiries with their accounts.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Balamban
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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