Georgia

Customer Experience Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

High school diploma

Last Active

June 3rd, 2026 (3 days ago)

Member Since

November 29th, 2023

Profile Description

With nearly 5 years of experience in customer service and technical support within the BPO industry, I am adept at handling calls, chats, and emails. Throughout these years, I have honed my communication skills, technical expertise, as well as empathy and customer service. In my most recent position, I served as escalation/level 3 support where my responsibilities included filtering and resolving complex tickets, handling out-of-the-box scenarios, and directing cases to the appropriate departments.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

As I used to be escalation support, my main skill is responding email which resolve customer inquiries & complaints via email in our CRM.

Customer Support » Technical Support

Experience: 2 - 5 years

As a tech support handling Internet modem (fiber/copper), homephone, TV receivers, channels, mobile app and smart home device; I provide clear instructions, easy to follow troubleshooting and excellent customer service.

Customer Support » Phone Support

Experience: 2 - 5 years

I have 5 years experience in BPO, and my forte is handling inbound calls. I do outbound calls if necessary. As a frontline representative aside from providing exceptional service is I always make sure I comply to company's policy and take ownership every task assigned.

Other Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

This was our CRM for years

Customer Support » Chat Support

Experience: Less than 6 months

I got trained and had experience as chat support during pandemic but only last for 6 months since my original line of business was phone support and those months due to large volume of calls we're mandated to be chat support temporarily. It was very challenging but amazing experience.

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Teresa, Rizal

Tests Taken: IQ
Score: 118: DISC
Dominance: 27%
Influence: 18%
Steadiness: 29%
Compliance: 26%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”