L1/L2 Support | System Admin | MSP Technician

Overview

Looking for full-time work (8 hours/day)

at $8.49/hour ($1,636.35/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

June 22nd, 2016

Profile Description

IT Remote Support Tech with 12+ years of mixed on site/remote
experience supporting US/UK/APAC and Australia based clients. Managed 2000+
endpoints primarily Windows and few MacOS, progressed from phone/triage to
L1/L2 roles, handling complex tickets, backend issues, system administration,
and large-scale environments.
Practical Experience, Daily tasks & Toolset:
Endpoints
/ Identity: M365, Google Workspace, Azure/Entra ID, Intune, Okta
– user accounts, device setup, login/access troubleshooting
RMM
/ PSA: Datto, Autotask – monitoring, tickets, automation, client
support
Security
/ Backups: Veeam, SentinelOne, Huntress – endpoint protection,
alerts, backups, remediation
Remote
Access & Docs: AnyDesk, Splashtop, IT Glue – remote support
(outside RMM), and internal KBs/process docs to guide techs and support
automation fixes
Networking
/ Admin: TCP/IP, DNS, DHCP, Ubiquiti/Extreme/Aerohive –
setup/troubleshooting for routers, switches & WiFi
Automation
/ Scripting / Workflow: Batch script, PowerShell – building
scripts, automating common task(on boarding and off boarding), and
streamlining workflows
About Me & Availability:
Native-level
English for clear communication across teams/clients
Fully
remote-ready: dedicated home office, 150 Mbps wired + backup 50 Mbps Wired
and experienced using Win365 Cloud PC for seamless onboarding and
efficient day-to-day operations
Long-term
preferred (40+ hrs/week) but also open for short/contract job
Open
to overnight shifts and/or off-hour tasks such as migrations,
backups, updates, upgrades, project work, or training

Rate:
$10/hr
If this sounds like a potential fit, D ---------- . Happy to chat
more and share my resume or LinkedIn privately.