Customer-centric leader with a proven track record in customer service, tech support, and recruitment. Led omnichannel campaigns at Macy's, delivered expert support for Samsung, and optimized service delivery at Soothe. Skilled in sourcing top talent, including elite massage therapists for Marriott and Trump Towers. Expertise in Google Workspace, Asana, Avaya, and Stripe. Bachelor of Science in Criminology. Passionate about empowering teams, enhancing customer satisfaction, and driving business growth.
Experience: 5 - 10 years
Experience: 5 - 10 years
I've been a Customer Service/Technical Support/Recruitment Admin for over 5 years. During that time, I've been handling Inbound and Outbound Calls, SMS, Chat, Email, and Calendar Management, and a lot more. I also take care of a bunch of Administrative Tasks to support the team and to be sure that everything runs smoothly. I'm also familiar with tools like Google Workspace, ASANA, Evident, Gladly, Fountain, Stripe Payment, and many other tools. I am also willing to learn new tools to improve, enhance, and expand my knowledge over time.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
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