Dedicated Customer Support Specialist with over 3 years and 2 months of experience in the BPO industry, specializing in both retail and healthcare customer service. Throughout my career, I have consistently delivered high-quality support by resolving customer concerns efficiently, providing accurate information, and ensuring a positive customer experience.
My background includes 2 years and 2 months supporting retail customers with order inquiries, billing, product information, and issue resolution, as well as 1 year in healthcare customer support, assisting members with benefits, eligibility, claims, provider-related concerns, and other healthcare inquiries while maintaining empathy, accuracy, and compliance.
I possess excellent communication, problem-solving, and interpersonal skills, with the ability to adapt quickly to new systems and processes. I am passionate about delivering exceptional service, building customer trust, and contributing to team success in fast-paced, customer-focused environments.
Experience: Less than 6 months
I have experience in customer support by helping customers when they are having some trouble in the product, because I sell a thrifted items before. I'm also from GT Ecom, I'm a member of the legal department before
Experience: Less than 6 months
Experience: Less than 6 months
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